Refund Policy — PostPay

Effective Date: 16th September, 2026

This Refund Policy explains the terms and conditions under which payments made through the PostPay website and services are handled.

By purchasing a subscription, premium feature, digital product, service, token/credit pack, or any other paid offering through PostPay, you acknowledge that you have read and agreed to this Refund Policy.

1. Refunds

Unless otherwise stated for a particular product or service, payments made through PostPay are final and non-refundable.

This includes, but is not limited to:

Premium features or memberships
Subscription fees and renewals
One-time purchases
Digital products
Credits, tokens, or usage-based purchases
Add-ons and additional services
Other paid services offered through PostPay

Refunds will generally not be provided based on non-use, partial use, change of mind, failure to use a purchased feature, or dissatisfaction with a service.

However, nothing in this policy limits any refund or consumer rights that cannot legally be excluded under applicable law.

2. Subscription Cancellation

If PostPay offers subscription-based services, you may cancel your subscription at any time.

Cancellation will generally prevent future renewal charges. Cancellation does not automatically entitle you to a refund for the current billing period or any previous payment.

Unless otherwise specified, you may continue to access the applicable paid service until the end of the period for which you have already paid, subject to the applicable terms of that service.

3. Payment Errors and Duplicate Charges

If you believe that you have been charged incorrectly, including in the event of an apparent duplicate payment or an unauthorized transaction, please contact PostPay support as soon as possible.

We may review the transaction and, where appropriate and legally required, take corrective action.

4. Product-Specific Terms

Certain PostPay products or services may have additional refund, cancellation, replacement, or return terms.

Where product-specific terms are provided at the time of purchase, those terms will apply to the extent they differ from this general Refund Policy.

For physical products, if PostPay offers them in the future, applicable return, replacement, refund, shipping, and damaged-product terms may be provided separately.

5. Exceptions

PostPay may provide a refund, replacement, or other remedy where:

It is required by applicable law
A payment was demonstrably processed incorrectly
A duplicate payment was made due to a technical or payment-processing error
PostPay expressly agrees to provide a refund or other remedy in a particular case

Any such exception does not create an obligation to provide refunds in other circumstances where a refund is not otherwise required.

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